Lassie's Over !!!!

(Note: this post contains discussion of, but no spoilers for, the latest Harry Potter book.)

When we were very small, one of our regular things was to watch Lassie on Sunday nights. Without fail, my littlest sister would cry at the end of each episode, "wahhh, Laasie's over!"

I'm sure part of it was that the end of Lassie meant bedtime, and the end of the weekend, but the other part was that we'd have to wait another whole week to see Lassie again.

Well, I finished Harry Potter last night, and it was a very emotional experience. I had told the Lassie story to my son a couple of weeks ago. And after I finished the book, I went down the hall to his room, where his Dad was tucking him in. They heard me coming, and my hubby asked did you finish it? I replied a watery, "yes."

I entered the room and my son and I said in unison "Lassie's overrrrr!"

Customer Service

My cell phone rang this morning.

I said, "Hello?"

The voice on the line said, "All of our representatives are busy now, but if you stay on the line ..."

I hung up. Are they kidding? They called me. I have no idea who they are, yet they expect me to hold?

I'm beginning to think companies don't even think of customer service anymore, let alone decide whether it's important.

A professor showed an MBA class a diagram of a business' cash flow. He asked us all where the money came from. Most of us answered along the lines of "sales" or "receivables." We were all wrong.

The money comes from the customers. It's their money and they choose where to spend it. It's a simple fact, and more businesses should remember that.

I am incredibly grateful for anyone who decides to come to MOMENTO and spend their time and money there.